Refund / Cancellation Policy
Consultation and appointment cancellations
No appointments will be accepted without either £50 pounds deposit (£30 for consultations) or a valid credit card details on file, which authorised to be charged in case of no-show or late cancellations.
72 to hours cancellation are required for all appointments longer than 2 hours, appointments shorter than 2 hours are operated with 24 hours cancellation.
Appointments longer than two hours and cancelled between 72-24 hours to the are subject to a £50 cancellation fee.
Any appointments missed with less than 24 hours notification are
If you have not already paid for the appointment, your account/card will be charged for the full amount of the session.
If no card/account information is present, no further appointment will be conducted until the outstanding payment is received.
Additionally, reserved time slots may be lost if payment is not made in a timely manner.
Events / programs / education
If you are unable to attend an
NOTES: Event credits are valid for 90 days only!
If we are notified after your session begins, we can only give you a credit towards another program. This credit is nontransferable and accounts for only the sessions remaining in your program at the time you requested cancellation.
There is no cash refund.
There is no refund for merely changing your mind!
This is not negotiable.
If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with another technician. However, this cannot be guaranteed.
If you have not already paid for the service, your account/card will be charged for the full amount of the session.
No refunds are available for completed consulting services.
Unused, pre-paid and retainer-based consulting services may be eligible for a refund depending on the agreement between you and the
May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged. Returns valid for sealed products only.
Products which are defective or damaged upon arrival may be returned immediately for exchange.
Some products may need to be shipped directly to the manufacturer. This will be stated on the product
Customers are responsible for all shipping charges on exchanges or refunds. package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page
Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange
Digital Products (Audio, Video, E-Book downloads)
These products are not eligible for return or exchange.
Should your file be defective or damaged upon arrival please contact